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Terms & Conditions
1. Agreement Overview
By booking and using the cleaning services provided, you agree to abide by the terms and conditions outlined herein. These terms constitute a legally binding agreement between you (the "Client") and the cleaning service provider.
Satisfaction Guarantee:
We are committed to providing you with a high-quality service. If you are not satisfied with the cleaning service provided, we offer a satisfaction guarantee. Under this guarantee, you may request that a new team be assigned to revisit and address any concerns you have with the initial cleaning. To be eligible for this satisfaction guarantee, you must contact us and submit your request within 24 hours of the completion of the service.
Our aim is to ensure that you are completely satisfied with the cleaning service provided. We will make all reasonable efforts to resolve your concerns by deploying a new team to make things right at no additional charge to you.
2. Service Booking
Scheduling:
Clients can schedule cleaning services through the website, phone, or in-person. All appointments are subject to availability.
Access:
Clients must provide access to the premises at the scheduled cleaning time. If access is not provided, a cancellation fee may apply.
3. Cleaning Services
Scope:
The scope of cleaning services will be as per the selected package or customized service agreed upon during booking.
Supplies:
The cleaning service provider will provide all necessary cleaning supplies unless otherwise agreed upon. If the Client has specific preferences, they must communicate these in advance.
4. Payments
Rates:
Cleaning service rates are based on the size and condition of the property. Rates are available on the website and are subject to change.
Payment:
Payment is due on the day of service unless otherwise agreed upon.
Late Payments:
A late fee may be applied to payments not received within 2 days of the service date.
5. Cancellations and Rescheduling
Cancelation Fees:
If you wish to cancel or reschedule a cleaning appointment, kindly provide at least 48 hours notice, excluding weekends. We must adhere strictly to this policy in order to prevent lost wages for your Cinderella’s.
Part I: If a cleaning appointment is canceled and less than 48 hours is provided, or if the cleaner is unable to enter your property the day of your appointment, a cancelation fee of 50% of your quoted rate will be applied.
Part II: All customer cancelations will also cause the rate of your next cleaning to increase – on average by at least 25%. For example, if you are serviced weekly and you skip a service, you will have to pay the bi-weekly rate for your next cleaning. Or if you are serviced bi-weekly and you skip a service you will pay the monthly rate for your next cleaning and so on.
Rescheduling Fees:
If a client attempts to reschedule with less than 48 hours notice, rather than cancel AND if the new date is available within the next 3 days of your original scheduled date – there will be no additional charge. Unfortunately, all rescheduled cleaning appointments are not guaranteed and are based on availability. We’ll do our very best to accommodate you but your understanding is appreciated.
6. Liability
Property Damage:
While the cleaning service provider takes great care in cleaning, they are not liable for damage to property caused by pre-existing conditions, improper installation, or negligence.
Health and Safety:
Clients must ensure a safe working environment for cleaning professionals. If there are any health or safety concerns, please inform the service provider in advance.
Independent Contractor Status:
Please be advised that our company operates as a referral agency. All cleaners referred by us are independent contractors and not employees of our company. As such, they are solely responsible for the manner and quality of the services provided to you, including compliance with any applicable laws, rules, or regulations. Our company does not assume liability for any aspect of the cleaning service provided nor for any actions or omissions by the cleaners.
Limitation of Liability:
By using our services, you acknowledge and agree that our company is not liable for any disputes, claims, losses, injuries, or damage of any kind that may arise out of or relate to the conduct of the cleaners. Your recourse for any grievances or issues pertaining to the cleaning service will be against the independent contractor directly, and not against our company, our affiliates, or our partners.
7. Confidentiality
Client Information:
The cleaning service provider will treat all client information with confidentiality. They will not share or sell personal information to third parties.
8. Termination of Services
Termination:
The cleaning service provider reserves the right to terminate services at any time for any reason, including but not limited to unsafe working conditions or inappropriate conduct.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of CA. Any disputes arising under or in connection with this agreement shall be resolved in the competent courts of CA.
10. Changes to Terms & Conditions
The cleaning service provider reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of services constitutes acceptance of the modified terms.
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Cinderella's Dream House Cleaning
Phone: +1 213-642-2644
working hours
Monday-------7:00am to 7:00pm
Tuesday-------7:00am to 7:00pm
Wednesday-- 7:00am to 7:00pm
Thursday----- 7:00am to 7:00pm
Friday--------- 7:00am to 7:00pm
Saturday------7:00am to 7:00pm
Sunday--------7:00am to 7:00pm
service areas
South Los Angeles Areas
Long Beach
Commerce
Lakewood
Downey
Seal Beach
Palos Verdes
Torrance
Hermosa
Redondo Beach
North Orange County
Huntington Beach
Anaheim
Garden Grove
Newport Beach
Irvine
payment accepted
We accept all major credit/debit cards.
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